Shipping & Returns
Need the FAQs?
You will use this...this is valuable information people!
What are all the options I have for shipping & how much is it going to cost?
- Shipping & Delivery
Orders placed before 1:00pm PST will generally be shipped out on the same day*. Orders placed after 1:00pm PST will generally be shipped out on the following day with the exception of orders placed on a Friday. Those orders will ship out on the following Monday or next Business day (if Monday is a holiday). Shipping times can vary based on method chosen and delivery location.
Orders are shipped via the method chosen at the time the order was placed:
- Standard: Delivered in 5-8 business days $7.00
- Priority: Delivered in 3-4 business days $18
- Express: Delivered overnight if ordered prior to 12:00pm PST $38
- For AK, HI please allow additional 1-2 business days for delivery with any shipment option
- Free shipping items will be shipped via Standard shipping
- PO Box’s must be shipped via Standard shipping
*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.
Do You Ship Internationally?
- International Shipping
Currently we do not ship internationally.
Hey, Where's My Order?
- Order Status
If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service at 1 (866) MY-SHOES / 1 (866) 697-4637 or by clicking on the “HELP” link located on all store pages.
Customer Service hours are 7:30am to 4:30pm (PST/PDT) Monday through Friday.
What if I want to RETURN something? What if I want a REFUND? What if...I want to EXCHANGE something?
- Return, Refund & Exchange Policy
Naughty Monkey will accept returns** for items purchased on the NaughtyMonkey.com store within 30 days from date printed on receipt for refund or exchange. Returns received within 14 days from receipt will get a refund back to the original form of payment. Returns received after 14 days will receive a store credit. Returns received after 30 days will not be accepted. Please note that shipping charges are non-refundable.
**No returns or exchanges are allowed on Sale/Private Sale items. All sales are final.
All returns MUST meet the following criteria:
- No scents or odors
- No scuffs or scratches on heel or sole
- No rips or tears
- No other signs of being worn
- All original packaging must be included
- No COD (Cash/Check on Delivery) packages will be accepted
Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
In order to return merchandise:
Contact Customer Care at 1 (866) MY-SHOES / 1 (866) 697-4637 to request a Return Authorization Number and return shipping instructions.
You will be notified via email once your approved return has been received, inspected and processed. Refunds, Store Credits and Exchanges will be processed within 15 days.
A refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Returns, refunds, store credits and exchanges may be made at the discretion of Naughty Monkey.
What happens if I refuse my shipment?
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Naughty Monkey and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.
What happens if I cancel my order?
In stock orders: Orders are authorized and processed real-time so we are unable to cancel an in stock order. You will need to follow the Returns process to return the product for credit or exchange.
Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by clicking on the “HELP” link located on all store pages or by calling(866) MY-SHOES / (866) 697-4637. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit or exchange.
What is your price structure? What form of payment do you accept? How are taxes applied? How do I use coupon codes?
- Pricing, Payments, Tax & Coupons
All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. Any applicable credits or refunds will be applied back to the credit card used for the original purchase.
We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time.
Coupon and other Promotional codes are limited to one per order. They cannot be combined.
How can I update my Naughty Monkey Account?
- Updating Account Information
If you are a returning customer*, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.
*Note that any returning customers who created an account BEFORE June 2014 will have to re-register since Naughty Monkey has taken over a new Ecommerce platform.
I want to call and talk to a human...when should I avoid talking to an AI?
- Customer Support Holiday Schedule
Our Customer Service Dept. and Shipping will be closed on the following observed Holidays:
- New Year's (observed): Jan 1
- President’s Day: Feb 20
- Memorial Day: May 28
- Independence Day: July 4
- Labor Day: Sept 3
- Thanksgiving: Nov 27
- Day After Thanksgiving: Nov 28
- Christmas Eve: Dec 24
- Christmas Day (observed): Dec 25